Terms and conditions
Shop information
store name: ibuki blade blanks
Operating Company changemind
address,phone+81(77)5986255
Contact
*Main address:support@ibukiblade.com
Import duties , taxes
Import duties, taxes, VAT and charges are not included in the item price or shipping charges.
These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying. *Note: In case rejection of receiving for custom tax reason, penalty high fees will be shared. Please check return and cancel policy.
In the case the Customs Duty occurs, the process you have to do is not available specifically. All you have to do is just to pay the Customs Duty, VAT
when you receive the package. Note: Can't declare lower price more than fact.
>> more detail of Tax custom duty charge information for goods ship from Japan
Shipping policy
We may not be able to deliver directly to your address due to your location, remote areas or island areas and Insufficient, incorrect delivery address. In this case, the customer will need to come to the nearest post office or DHL office to pick up the package. If you do not agree to pick up your order, a cancellation fee of 20% of the total item price and shipping costs will be charged.
30% of total price and net shipping price of both ways, tax fee (from 48 hours after placing the order or after shipping) and to refuse pick up parcel for tax, return to sender of the storage period ends, Incomplete address and customer reason. *Not refund shipipng price after shipping.
*Note: The remote area of DHL has been sharply expanded since 2023 - 2024. In addition, there have been cases of DHL refusing to deliver to remote areas. So we will ship your parcel by Japan post EMS instead of DHL if your address is in a Remote area.
Return policy
If you are not happy or to refuse pick up parcel for tax and customer reason with the item purchased, we will refund your money for the cost you paid for the item but will not refund the shipping, insurance, tariffs, duties and costs. In order to get a refund, the item has to be sent back to me within 14 days and in the same condition as when we sent it out.
- Buyer pays for return shipping cost.
For a free shipping item, we will refund the difference between the price and the actual shipping cost because the price includes the shipping cost from Japan.
- Issued item for return must be unopened & unused, and have ALL original packing and parts. Damage caused by Customs check will not be considered.
-Please email me with any questions.
*I don’t accept return for your personal reason. If the item is lost or damaged in its transit, I will refund the item cost based on the Registered's coverage policy.
*Note: knife making problems, initial failure
We are not responsible for making, setting of each diy knives and knife making parts.after check each item size and detail, Customers please prepare that on your own. If you noticed some problems or damaged goods, please let me know within 3 days when you received before use.*All parcel are include a insurance, however not be supported an insurance or replace or payback for initial failure goods after customer recived 5 days.
Cancellation policy
- We can not accept after shipping.
- We can not accept a replacement by any your reason
[Cancellation, Return Penalty fee]
- If you must cancel it, we regret to say that it is needed to accept to deduct the following percentage from what you paid, and we can refund the rest.
5% of total price (wrong order, wrong address :include a parcel box address , cancel of remote area by dhl, and customer reason)
10% of total price (from 24 hours after placing the order)
30% of total price and net shipping price of both ways, tax fee (from 48 hours after placing the order or after shipping) and to refuse pick up parcel for tax, return to sender of the storage period ends, Incomplete address and customer reason. *Not refund shipipng price after shipping.
In these cases, We will contact customer. However, if no reply within 3 days, we will cancel your order. And we regret to say that it is needed to accept to deduct the following percentage from what you paid, and we can refund the rest.
5% of total payment price (from 24 hours after placing the order)
Shipping Price and Delivery time
INTERNATIONAL SHIPPING
DHL Express, *DHL shipment cannot be delivered to PO boxes, Parcel Box and the transfer shipping service address .
US, Canada, Asia from 21 to 25 USD
Europe, 27 USD
Australia, New Zealand, Oceania, 31 USD
Israel, Middle East, South America, South Africa 39 USD
Another area 49 USD
If your address is a remote place, it may cost an extra 24 USD. We will let you know it after your order.
DOMESTIC SHIPPING
Japan post, 10 USD
*available ship soon
We will ship to world wide within 5 business days.
Please note: When the products you ordered don’t fit in a standard size of standard air mail or for expensive products, it will be shipped by EMS with our decision. *We don’t charge additional shipping fee.
Payment
We accept PayPal and Credit Card. Unfortunately, we cannot accept other methods for now.
Paypal are the most reliable account settlement company in the US, and processes our online credit card payments to provide secure electronic transactions for our customers.
Item pictures, Item note
The picture showing on the item page is commercial sample.Size, weight, HRC are appox.*HRC is core cutting blade. Representative image - work will be similar to piece in picture. Please be aware that the conditions that the actual color, pattern, shape and size may slightly differ from the pictures shown regarding items hand-made by the artists and making with material. We have stock, but no one are the exactly same. If you feel that this conditions are unacceptable, it may be hard to be satisfied about your order.
The blade blanks has some slight scratch line,tiny bent, tiny rust and crack on the blade, it's not defective. The blade is Japanese traditional hand work finish.
So there are crack or dimple of forging process in some case. In this case,We can not accept a replacement or paid back.
Point
Earning and using points
After registering as a member at ibuki blade blanks and after purchasing from us, we will give you 1 point per 1 dollars of the purchase price (product price only)
100 point = 1 USD discount which you may use at the time of payment
*Shipping fees cannot be used for points.
Points to note regarding points
*We do not convert ibuki points to points for other companies' services.
*Points used will be returned as points in case of order cancellations and returns.
*Points are issued within 3 business days after payment is completed.
*ibuki blade services or the point system may end and temporary stop without notice. Please note that we do not convert points to cash or paid back.
Privacy policy
ibuki blank blade to comply with the Code and other laws and regulations regarding personal information, and care is taken to ensure the protection of important personal information of our customers.
About the collection of personal information(Such as customer information such as commodities trading name, address and e-mail address that you obtained)
Our company may collect personal information to the extent necessary in the following cases.
When you apply for a service to our company.
The other has been used exclusively, to such trade execution and payment and delivery.
For the use of personal information (privacy）
e are, we will use the following purposes: personal information collected from our customers.
For contact to customers
For providing services to customers
Disposal of customer information used.
Are already used to fulfill transactions, customer information unlikely future use, (for media such as paper shredder-dissolution process, about the data is completely removed) are discarded.
Customer information that we need to leave
Completion of the transaction in the customer information, information that you need for the provision of after-sales service, we have a strict management to limit the access authority, such as addition of a record of access.
Provision of Personal Information to Third Parties.
Our company can disclose or provide personal information to third parties retrieved from the customer is not available.
In addition to the above, in accordance with the various terms in compliance with the Personal Information Protection Act, confirm that accompany the Personal Data Protection Law and our regulations, the handling of personal information has been paying close attention.
Contact us for the protection of privacy policy.
Tomoki Miyashita,Operating Company changemind