Terms and conditions

Shop information
store name: ibuki blade blanks
Operating Company changemind
address,phone+81(77)5986255


Contact
*Main address:support@ibukiblade.com 


Import duties , taxes

Import duties, taxes, VAT and charges are not included in the item price or shipping charges.

These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying

In the case the Customs Duty occurs, the process you have to do is not available specifically. All you have to do is just to pay the Customs Duty
when you receive the package. Note: Can't declare lower price more than fact.
>> more detail of Tax custom duty charge information for goods ship from Japan

Return policy
If you are not happy or to refuse pick up parcel for tax and customer reason with the item purchased, we will refund your money for the cost you paid for the item but will not refund the shipping, insurance, tariffs, duties and costs. In order to get a refund, the item has to be sent back to me within 14 days and in the same condition as when we sent it out. 

- Buyer pays for return shipping cost. 
For a free shipping item, we will refund the difference between the price and the actual shipping cost because the price includes the shipping cost from Japan.

Issued item for return must be unopened & unused, and have ALL original packing and parts. Damage caused by Customs check will not be considered. 

-Please email me with any questions. 
*I don’t accept return for your personal reason. If the item is lost or damaged in its transit, I will refund the item cost based on the Registered's coverage policy.

*Note:
We are not responsible for making, setting of each diy knives and knife making parts.after check each item size and detail, Customers please prepare that on your own.
If you noticed some problems or damaged goods, please let me know within 3 days when you received before use. *All parcel are include a insurance. 
 

Cancellation policy

- We can not accept after shipping.
- We can not accept a replacement by any your reason 

[Cancellation, Return Penalty] 
- If you must cancel it, we regret to say that it is needed to accept to deduct the following percentage from what you paid, and we can refund the rest.
5% of total item price (wrong order, wrong address:include a parcel box address and customer reason)
10% of total item price (from 24 hours after placing the order)
30% of total item price (from 48 hours after placing the order) and to refuse pick up parcel for tax,return to sender of the storage period ends, Incomplete address and customer reason.

If the order suspects fraud, we will cancel your order.
*The shipping address is very far from the location of the IP address of your order.And order from another country of delivery country. *The illicit action in which a third person places an order for commodity online, pretending to be someone else and charges the price to another person.*Incomplete address and customer reason.

In these cases, We will contact customer. However, if no reply within 3 days,  we will cancel your order. And we regret to say that it is needed to accept to deduct the following percentage from what you paid, and we can refund the rest.
5% of total payment price (from 24 hours after placing the order)

Shipping Price and Delivery time


INTERNATIONAL SHIPPING

DHL Express, *DHL shipment cannot be delivered to PO boxes, Parcel Box and the transfer shipping service address .
US, Canada 27 USD
UK,Europe, Asia 29 USD 
Australia, New Zealand, Oceania, 35 USD
Israel, Middle East, South America,South Africa  39 USD

Another area 49 USD

If your address is a remote place, it may cost an extra 24 USD. We will let you know it after your order.

DOMESTIC SHIPPING
Japan post, 10 USD 

*available ship soon
We will ship to world wide within 5 business days.

 Please note: When the products you ordered don’t fit in a standard size of standard air mail or for expensive products, it will be shipped by EMS with our decision. *We don’t charge additional shipping fee.

Payment

We accept PayPal and Credit Card. Unfortunately, we cannot accept other methods for now.
Paypal are the most reliable account settlement company in the US, and processes our online credit card payments to provide secure electronic transactions for our customers.

Item pictures, Item note
The picture showing on the item page is commercial sample. Representative image - work will be similar to piece in picture. Please be aware that the conditions that the actual color, pattern, shape and size may slightly differ from the pictures shown regarding items hand-made by the artists and making with material. We have stock, but no one are the exactly same. If you feel that this conditions are unacceptable, it may be hard to be satisfied about your order.

The blade blanks has some slight scratch line,tiny bent, tiny rust and crack on the blade, it's not defective. The blade is Japanese traditional hand work finish.
So there are crack or dimple of forging process in some case. In this case,We can not accept a replacement or paid back.

Privacy policy
ibuki blank blade to comply with the Code and other laws and regulations regarding personal information, and care is taken to ensure the protection of important personal information of our customers.

About the collection of personal information(Such as customer information such as commodities trading name, address and e-mail address that you obtained)
Our company may collect personal information to the extent necessary in the following cases.
When you apply for a service to our company.
The other has been used exclusively, to such trade execution and payment and delivery.

For the use of personal information (privacy)
e are, we will use the following purposes: personal information collected from our customers.
For contact to customers
For providing services to customers

Disposal of customer information used.
Are already used to fulfill transactions, customer information unlikely future use, (for media such as paper shredder-dissolution process, about the data is completely removed) are discarded.

Customer information that we need to leave
Completion of the transaction in the customer information, information that you need for the provision of after-sales service, we have a strict management to limit the access authority, such as addition of a record of access.

Provision of Personal Information to Third Parties.
Our company can disclose or provide personal information to third parties retrieved from the customer is not available.

In addition to the above, in accordance with the various terms in compliance with the Personal Information Protection Act, confirm that accompany the Personal Data Protection Law and our regulations, the handling of personal information has been paying close attention.

Contact us for the protection of privacy policy.
Tomoki Miyashita,Operating Company changemind