The delivery company, manufacturers and our store is 'holidays. We hope this will not cause any inconvenience to you. Please note that any messages and emails will not be checked during the closure. Note:Please note that courier pickup services will be very busy after the long holiday weekend, so it will take significantly longer than usual for your package to leave a Japanese airport.
We will suspend order acceptance during the following periods (Japan Standard Time):
Sep 19–23
Please also note that due to holidays for Japanese shipping carriers and heavy traffic in mid-August, it may take a few days longer than usual for packages to be shipped overseas.
For waiting customers receiving your parcel.
shipping status: please check your tracking status at DHL express website with your tracking number.
Contact: DHL Express
https://www.dhl.co.jp/exp-en/contact_center/contact_express.html
Shipping confirmation of Japan post
https://www.post.japanpost.jp/index_en.html
Fedex Customer support
URL：http//www.fedex.com/en-